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Forum Discussion
Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly
Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly -EVERY HOUR FOR THE LAST SEVERAL WEEKS !! Why???? Why??? HELP!!
Jay
Dropbox Staff
Dropbox StaffThanks for the info, it seems that you're running the newer version of the Dropbox desktop application, where you Dropbox folder is located in the CloudStorage location.
If you can't find the Dropbox folder in Locations in the Finder sidebar, it can be restored by following these steps:
- Open Finder.
- Click Finder in the top-left of your screen.
- Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later).
- Click the Sidebar tab.
- Under Locations, check Cloud Storage.
The Dropbox app doesn't store your files inside it, the files are actually located in the Dropbox folder. The app runs in the background to keep the files in your Dropbox folder and the Dropbox site synced and up-to-date.
OK, Now a folder with the name Dropbox (2023-09-17 1/23 PM) YAY!!! -finally
It only has one item in it. But when I click the dropbox icon in the top menu bar, there are dozens of items in the dropdown menu, some from years ago, that I don't think are associated with dropbox, but they are all there when I click the dropbox icon in the menubar. Any idea why?
Jim
- Jay
If you click the Dropbox icon in the menu bar, what is the current status of the app in the bottom left?
It says "Everything is up to date"
- Jay
Just to confirm, when you click the globe icon on the Dropbox desktop application window, do the files on the site match those currently in the Dropbox folder in Finder?
No they don't. In the globe , there are dozens of files from years ago, and on the dropbox folder, there is only one folder with a few files in it. Why the difference?
Jim
- Jay
Does the folder have any syncing icons on it to show that it is syncing normally?
Do you have any folders unchecked in the selective sync feature?
Which folder are you referring to? The one from the dropbox folder or the ones from the globe icon?
- Hannah
Hey James!
Jay is referring to the local Dropbox folder in Finder; do the files in it have any syncing icons?
I don't know what a syncing icon looks like, but there are no icons near the one folder and the one .doc file that was in it. The path for that folder was --harddrive--library -- iCloud storage ---dropbox
- Jay
The sync icons should look like these ones in Finder.
Could you attach a screenshot showing the Dropbox folder on your computer in order to understand what you're seeing?
Here it is
