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Forum Discussion

katief's avatar
katief
Explorer | Level 3
3 years ago

Duplicate Dropbox locations after update

The Dropbox accounts at our office updated last week and made a new Dropbox directory with all our files, but the old location and files still remain.  The folders in the old location will sync to Dr...
Desktop
Folders
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for keeping us in the loop, Katie!

     

    I'm glad that with Jay's help we were able to figure this out.

     

    You can read more about symlinks and this hidden Dropbox folder and instructions on what to do, here.

tjacka's avatar
tjacka
Explorer | Level 3

`hi Hannah, I have this same problem I think, but on a Mac. I've looked at https://help.dropbox.com/installs/hidden-folder to deal with the duplication issue, but this doesn't help. The pre-existing Dropbox Folder, the one that's not syncing does not update and does not have a contextual menu, whereas the Dropbox folder, which only shows when I select the folder Icon from under the Dropbox icon in the menu bar syncs and provides a contextual menu in the paper way, but I cannot even locate except by revealing it this way. This all seemed to happen when I migrated computers recently (from an earlier MacMini) and/or re-installed the updated Dropbox. Help!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey tjacka, thanks for the nudge here.

 

If you open your Dropbox application preferences and go to the 'sync' tab, you should be able to find the location of the syncing Dropbox folder there.

 

I hope this helps!

  • tjacka's avatar
    tjacka
    Explorer | Level 3
    3 years ago

    ok, thanks. I've found the file path and the dropbox folder. But can you tell me what happens to the old, apparently redundant Dropbox folder ? I would post a screen shot, but there's no facility here to upload. The old Dropbox folder sits in my home folder and each of the subfolders are still showing the sharing status (three people icons)

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey there tjacka, sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your response through the photo icon within your reply's box. 

       

      Also, could you clarify the desktop app's status at the moment as shown in your menu bar? Is it 'up to date' or syncing?

       

      Do you see any syncing icons on your files in your old Dropbox folder by the way?

      • tjacka's avatar
        tjacka
        Explorer | Level 3
        3 years ago
        Hi Walter, no problem.
        Let me know if you need a screenshot and I will send.
        The sync status is shown as “your files are up-to-date“
        No, there are no syncing symbols next to any of the folders in the old dropbox folder

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