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Forum Discussion
Duplicate Dropbox locations after update
The Dropbox accounts at our office updated last week and made a new Dropbox directory with all our files, but the old location and files still remain. The folders in the old location will sync to Dr...
Hannah
Dropbox Staff
Dropbox StaffHey katief, thanks for letting us know about this.
Can you please click on the Dropbox icon in your system tray/menu bar and then click on the folder icon next to your initials/profile pic?
This should open the actual Dropbox folder that is syncing to your account. Is that the old Dropbox folder?
If so, are the context menu items missing from all the files in the Dropbox folder or just from the backup (PC/Mac) folder for example? If you have enabled backup, that is.
Keep me posted.
`hi Hannah, I have this same problem I think, but on a Mac. I've looked at https://help.dropbox.com/installs/hidden-folder to deal with the duplication issue, but this doesn't help. The pre-existing Dropbox Folder, the one that's not syncing does not update and does not have a contextual menu, whereas the Dropbox folder, which only shows when I select the folder Icon from under the Dropbox icon in the menu bar syncs and provides a contextual menu in the paper way, but I cannot even locate except by revealing it this way. This all seemed to happen when I migrated computers recently (from an earlier MacMini) and/or re-installed the updated Dropbox. Help!
- Hannah
Hey tjacka, thanks for the nudge here.
If you open your Dropbox application preferences and go to the 'sync' tab, you should be able to find the location of the syncing Dropbox folder there.
I hope this helps!
ok, thanks. I've found the file path and the dropbox folder. But can you tell me what happens to the old, apparently redundant Dropbox folder ? I would post a screen shot, but there's no facility here to upload. The old Dropbox folder sits in my home folder and each of the subfolders are still showing the sharing status (three people icons)
- Walter
Hey there tjacka, sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your response through the photo icon within your reply's box.
Also, could you clarify the desktop app's status at the moment as shown in your menu bar? Is it 'up to date' or syncing?
Do you see any syncing icons on your files in your old Dropbox folder by the way?
