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Forum Discussion
Kapriss
2 years agoHelpful | Level 5
DropBox won't finish the Set Up on Win10
Hello !
I downloaded the .exe and installed DropBox (I just reinstalled Win10 on my PC)
The first part went well but the Set Up process takes forever and gets nowhere... No error message, nothing...
- 2 years ago
Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.
Kapriss
Helpful | Level 5
Hi Jay !
Thank you for your interest in my post
I am on a Dropbox Basic plan for the time being and have no more than 3 devices connected - Actually only two right now as the app does not install on my PC, which is the problem I came here with...
So the first advice in the reinstall, namely “Uninstall the Dropbox desktop app from your computer” does not make sense at that point...
I have yet no Dropbox app on my computer and am precisely trying to get it !
😔
Kps
Jay
2 years agoDropbox Staff
Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.
- AVeenstra2 years agoNew member | Level 2
This did not work for me, still having the same problem. I downloaded the 187 mg Dropbox executable in about 1 minute, but let the set up run for 7 hours yesterday using the standard exe and about 20 minutes this morning using the offline version. My Dropbox account has just under 700 mg of files - 71 mine and the rest shared. So, download speed is not the issue. Got any other suggestions?
- Walter2 years agoDropbox Staff
Hey AVeenstra, sorry to hear you're having issues with this.
Have you tried rebooting your computer and/or your router since you first noticed this?
If not, could you give it a go and let us know how it goes when you download the offline installer directly from this page?
Thanks!
- AVeenstra2 years agoNew member | Level 2
Doesn't appear to be working. I did both, rebooted my router, I turned my computer back off a second time this morning, trimmed my Dropbox files down from 700 megs to 140, and used the off-line exe version. Still have dancing blue boxes after about 15 - 20 minutes.
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