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Forum Discussion

Kapriss's avatar
Kapriss
Helpful | Level 5
2 years ago

DropBox won't finish the Set Up on Win10

Hello ! I downloaded the .exe and installed DropBox (I just reinstalled Win10 on my PC) The first part went well but the Set Up process takes forever and gets nowhere... No error message, nothing...
Desktop
Install
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Kapriss, thanks for bringing this to our attention.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

 

Keep me updated with any progress!

  • Kapriss's avatar
    Kapriss
    Helpful | Level 5
    2 years ago

    Hi Jay !
    Thank you for your interest in my post
    I am on a Dropbox Basic plan for the time being and have no more than 3 devices connected - Actually only two right now as the app does not install on my PC, which is the problem I came here with...

    So the first advice in the reinstall, namely “Uninstall the Dropbox desktop app from your computer” does not make sense at that point...
    I have yet no Dropbox app on my computer and am precisely trying to get it !

    😔

    Kps

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.

      • Kapriss's avatar
        Kapriss
        Helpful | Level 5
        2 years ago

        Jay, that worked beautifully !

        Thank you, thank you !! 😄 😄

        Kapriss

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