You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

TimDb's avatar
TimDb
Helpful | Level 6
3 years ago

Dropbox wont appear after install (Windows 11)

Situation:  After re-intallation and advanced re-installation of dropbox I am unable start the program.  Dropbox application appears and task manager but there is no folder in Windows Explorer, and n...
desktop
Setting up the apps
sync
Windows
  • TimDb's avatar
    TimDb
    3 years ago

    This was resolved by Dropbox support. 

    *  It was determined that the installation had not been completing correctly / fully.
    *  Creation of a new windows user profile and reinstallation resolved the issue.   Likely a setting / corruption was causing dropbox to not be able to be installed correctly. 
    *  Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows. 

TimDb's avatar
TimDb
Helpful | Level 6

This was resolved by Dropbox support. 

*  It was determined that the installation had not been completing correctly / fully.
*  Creation of a new windows user profile and reinstallation resolved the issue.   Likely a setting / corruption was causing dropbox to not be able to be installed correctly. 
*  Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows. 

treydyer's avatar
treydyer
New member | Level 2
3 years ago

Can you send me the steps to accomplish this?  Or has there been an update to the resolution as I have the same issue. 

  • TomPr's avatar
    TomPr
    New member | Level 2
    3 years ago

    This is beyond frustrating.  The program will not launch.  I cannot uninstall it and reinstall.  It is like purgatory.  What is the simple solution?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi TomPr, let's see what we can do about this! 

       

      Have you tried out an advanced re-install as shown here? Feel free to give it a go, and let me know how it goes. 

       

      Thanks a bunch!

    • karenmmilam's avatar
      karenmmilam
      Explorer | Level 4
      3 years ago
      Same! It is so frustrating. I have installed and uninstalled 11 times. Still won’t open or work. I have spent way too many hours on something that should have taken less than 15 min. I just need it fixed so I can get back to work. 😡😡😡
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi karenmmilam, sorry to hear about this. 

         

        I'm not sure if this will help, but could you navigate to your computer's Settings → Personalizations → Taskbar → Taskbar corner overflow and set Dropbox to On from there? 

         

        Let us know how it goes!


         

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Take you time, Karen - just keep me posted!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!