You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

TimDb's avatar
TimDb
Helpful | Level 6
3 years ago

Dropbox wont appear after install (Windows 11)

Situation:  After re-intallation and advanced re-installation of dropbox I am unable start the program.  Dropbox application appears and task manager but there is no folder in Windows Explorer, and n...
Desktop
Setting up the apps
Sync
Windows
  • TimDb's avatar
    TimDb
    3 years ago

    This was resolved by Dropbox support. 

    *  It was determined that the installation had not been completing correctly / fully.
    *  Creation of a new windows user profile and reinstallation resolved the issue.   Likely a setting / corruption was causing dropbox to not be able to be installed correctly. 
    *  Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows. 

TimDb's avatar
TimDb
Helpful | Level 6

Just reinstalled again from download version and no change (so I'm installing latest version). 
Running latest cumalitive update for windows 11. 
No icon in the tray 


Windows Details: 
Edition Windows 11 Home
Version 21H2
Installed on ‎1/‎11/‎2021
OS build 22000.527
Experience Windows Feature Experience Pack 1000.22000.527.0

TimDb's avatar
TimDb
Helpful | Level 6
3 years ago

After closing all DB applications and services in task manager and restarting I notice the following error in event viewer. 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi TimDb, thanks for the update. I'd recommend getting in contact with the support team directly for further assistance.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
    • TimDb's avatar
      TimDb
      Helpful | Level 6
      3 years ago

      This was resolved by Dropbox support. 

      *  It was determined that the installation had not been completing correctly / fully.
      *  Creation of a new windows user profile and reinstallation resolved the issue.   Likely a setting / corruption was causing dropbox to not be able to be installed correctly. 
      *  Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows. 

      • treydyer's avatar
        treydyer
        New member | Level 2
        3 years ago

        Can you send me the steps to accomplish this?  Or has there been an update to the resolution as I have the same issue. 

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