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Forum Discussion
Dropbox v177.4.5399 not syncing
Hello everyone,
My Dropbox (v177.4.5399) isn't syncing properly since yesterday.
I already tried to restart the desktop, restart the app, clean the program cache, double checked the internet speed (500mb/s download and 100mb/s upload), bandwidth (don't limit), paused the antivirus, but unfortunately the sync continues stuck...
Looking forward to receiving your valuable help to fix this issue.
Problem finally solved.
Three weeks later and after several attempts, the resolution of the sync problem happened after the latest update (v178.4.4811).
As initially said, this problem wasn't related with the number of files (below 300k) as we have more than 1 million files since day one and Dropbox has always worked fine.
These problems usually happen after recent updates and many times it doesn't happen to everyone with the latest version.
The solution is to install a previous version or wait for the next version (which was our case).
Another thing we learned from this situation is that Dropbox Business support has a lot to improve...
We had to test and find solutions ourselves over the last three weeks with several hours wasted, which significantly affected our daily work and production.Note: Btw, selective sync isn't a solution for those (like us) who need to access all files directly through the workstations.
If anyone thinks that is reasonable and productive to work directly through Dropbox website because your business is "unlucky" to have more than 300k files on the account, good luck with that suggestion and workflow! It certainly came from someone who has never worked that way.Thank you Dropbox for your (not) "great" support!
- Walter
Dropbox Staff
Hey there leandrosilva, sorry to hear about this.
Can you please try fixing your hardlinks and permissions as outlined here and let me know if syncing gets stuck at the same exact number again?
Also, if you check the 'View Sync Issues' button from the app's preferences, do you see anything mentioned there?
Let me know of any updates!
Hello Walter
Thanks for your reply.
Followed the steps (hardlinks and persmissions), but the issue remains.The files size increased and decreased slightly.
The connection speed is still too low.
- Walter
Thanks for the additional information and the screenshots too, Leandro.
Have you tried adjusting your bandwidth settings and then change it back or even rebooting your router?
