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Forum Discussion
Dropbox tells me to right click on folder and choose Smart Sync but I don't have this option
Smart Sync is broken for me, but the hint that Dropbox gives me to right-click on a folder and choose "Smart Sync" makes no sense:
I don't have this option when I right-click in Wind...
Hi ned666, happy Monday!
Let's see what we can find on this together!
Have you tried re-starting your device? I'd also try re-installing the app real quick, to see if this changes things.
Keep me posted on the results.
I have some 5-year old videos in my Dropbox folders. Apparently they were only partly downloaded using SmartSync, because instead of getting a thumbnail I get a crossed icon:
When I try to play one of them in VLC I can't:
Opening in any other software or uploading them to youtube doesn't work either. These files are broken.
There seems to be no fix for this other than manually downloading the broken files from dropbox.com.
I can't seem to even disable SmartSync, I remember this option used to be there in Preferences but it's gone now:
Please tell me how to disable this horrendous SmartSync forever!
It's causing only problems and brings no benefits, I have enough space on my HD to download all files anyway, and if I happen to run out of space I'd rather prefer to use Selective Sync instead.
- Mark
Super User II
That icon isnt anything to do with Dropbox ned666 its a windows one: https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3?ui=en-us&rs=en-us&ad=us#ID0EBH=Windows
You'll not see the SmartSync menus etc. if you are not on a paid plan as they are account type specific: https://help.dropbox.com/installs-integrations/sync-uploads/smart-sync
I am on a paid plan (2 TB).
This is really strange, I don't have this issue on my second PC. I'm logged in as same account, Dropbox version is the same (v149.4.4568) and yet I see only half of the options in Preferences > Sync tab that I see on the other PC.- Megan
Dropbox Staff
Hi ned666, happy Monday!
Let's see what we can find on this together!
Have you tried re-starting your device? I'd also try re-installing the app real quick, to see if this changes things.
Keep me posted on the results.
Hi, yes, reinstalling helped regarding SmartSync, but now I'm struggling with other problem.
1. Dropbox is stuck at "Dowloading 3 files" since Monday
2. I cannot figure out which 3 files, because the syncing icon overlays are not visible anymore in Windows Explorer
Will try to figure it out myself first, if it doesn't help I will open a new thread.
