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strigimusic's avatar
strigimusic
Helpful | Level 6
2 months ago
Solved

Dropbox Stuck on "Connecting Components" Mac Desktop - Sonoma 14.6.1

https://www.dropbox.com/scl/fi/efgcyj072mk1oog8l60oi/Screenshot-2025-02-21-at-11.00.09.PNG?rlkey=987xnlxx14hbmdbp0dwb84os8&st=rgbstwk2&dl=0 See image (I used my phone to upload it to Dropbox). De...
API
  • T-horn's avatar
    T-horn
    2 years ago

    Yes, I deleted the app, downloaded and reinstalled.  Same result when signing in: "Incorrect email or password."

     

    Just now, finally found my mistake in the login info:  used an Apostrophe instead of a Grave Accent -- I didn't realize they were different!

     

strigimusic's avatar
strigimusic
Helpful | Level 6
2 months ago

 

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https://www.dropbox.com/scl/fi/efgcyj072mk1oog8l60oi/Screenshot-2025-02-21-at-11.00.09.PNG?rlkey=987xnlxx14hbmdbp0dwb84os8&st=rgbstwk2&dl=0

See image (I used my phone to upload it to Dropbox).
Desktop Mac version of Dropbox stuck in this loop saying \"Connecting Components...\" and will not progress. 

Things I've tried:
- Checking firewall. My firewall has been off and I don't turn it on, ever.
- Auto Proxy is disabled. There are no proxies running.
- I don't have a VPN on.
- I've reinstalled Dropbox App twice.
- I've rebooted after reinstall twice. 
- I've killed the app in Activity Monitor and rebooted as well. 
- I've ensured Full Disk Access to Dropbox as well as ensuring it's enabled in all other permissions.

I don't understand what's going on. I've changed nothing and magically over the past couple days, Dropbox has just stopped working. Any ideas?

Thank you!

","kudosSumWeight":0,"postTime":"2025-02-21T11:12:15.842-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:823481_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":103},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

https://www.dropbox.com/scl/fi/efgcyj072mk1oog8l60oi/Screenshot-2025-02-21-at-11.00.09.PNG?rlkey=987xnlxx14hbmdbp0dwb84os8&st=rgbstwk2&dl=0

See image (I used my phone to upload it to Dropbox).
Desktop Mac version of Dropbox stuck in this loop saying \"Connecting Components...\" and will not progress. 

Things I've tried:
- Checking firewall. My firewall has been off and I don't turn it on, ever.
- Auto Proxy is disabled. There are no proxies running.
- I don't have a VPN on.
- I've reinstalled Dropbox App twice.
- I've rebooted after reinstall twice. 
- I've killed the app in Activity Monitor and rebooted as well. 
- I've ensured Full Disk Access to Dropbox as well as ensuring it's enabled in all other permissions.

I don't understand what's going on. I've changed nothing and magically over the past couple days, Dropbox has just stopped working. Any ideas?

Thank you!

"},"Conversation:conversation:823481":{"__typename":"Conversation","id":"conversation:823481","solved":true,"topic":{"__ref":"ForumTopicMessage:message:823481"},"lastPostingActivityTime":"2025-03-31T02:27:00.864-07:00","lastPostTime":"2025-03-31T02:27:00.864-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:823481":{"__typename":"ModerationData","id":"moderation_data:823481","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:823481_2":{"__typename":"Revision","id":"revision:823481_2","lastEditTime":"2025-02-21T11:13:04.708-08:00"},"ForumReplyMessage:message:823482":{"__typename":"ForumReplyMessage","id":"message:823482","conversation":{"__ref":"Conversation:conversation:823481"},"author":{"__ref":"User:user:1072823"},"revisionNum":2,"uid":823482,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Dropbox Stuck on \"Connecting Components\" Mac Desktop - Sonoma 14.6.1","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:823482"},"parent":{"__ref":"ForumTopicMessage:message:823481"},"body":"\n

 

","body@stringLength":"358","rawBody":"\n

 

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Alrighty, I think I might know what's happening. When I try to open Dropbox using Spotlight, since my external backup hardrive is a carbon copy of my Mac, it attempts to open the first Dropbox app that I choose in Spotlight, which, in this case, was attempting to open it from my external backup drive INSTEAD of opening it from my local Applications folder. For some reason, Dropbox app doesn't like that and it just loops in a never-ending loading. There's something funky with the indexing here. So, if I just wait for Spotlight to populate appropriately, it will let me choose the Dropbox app in the Applications folder. Then, it seems to sync properly. 

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