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Forum Discussion
Dropbox stopped working on iPad, deleted and reinstalled, will not login.
On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened ...
I'm entering my email and password manually.
I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.
Thanks for all the support.
Mark
Super User II
Super User IIWhat is the operating system on the iPad and version of Dropbox?
iPadOS 15.8.2
DB 400.2
The App Store stated it was compatible with the iPad before I installed it.
- Mark
It should work....
Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?
Just tried, same message, "sign in failed. The provided user information is invalid."
- Walter
Dropbox Staff
Hey Rob S.47 - could you send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, what is the exact OS version of your iPad? Have you made sure that you're not hitting your account's device limit if you're on the Basic plan?
