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Forum Discussion
Ian_A6
2 years agoCollaborator | Level 9
Dropbox stopped launching from Windows 11 start menu or taskbar
Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect. Any ideas or anyone else seeing this beha...
- 2 years ago
So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊
Ian_A6
Collaborator | Level 9
Yes, this has happened to me again today. Last time, it was a bit of version that had been installed due to a switch in the settings, but not this time. Like you, I’m on the latest version so no idea what the problem is. Will try to sort tomorrow if it doesn’t right itself overnight.
Nancy
2 years agoDropbox Staff
amk2, can you share with me the ticket numbers from your convo with our support team? I’d like to go through all the steps you’ve already taken, and go from there.
Ian_A6, if the issue persists, please send me the OS version of your device, as well as your current Dropbox app version.
- amk22 years agoExplorer | Level 4
Thanks Nancy. The ticket number is 23013167. It seems it might be an issue with the latest update of DropBox? I am current with DropBox 188.4.6302.
- Nancy2 years agoDropbox Staff
Thanks for that! I was able to go through your convo with our support agent.
So, to make sure I got it right, what you’d like to achieve is to pin the Dropbox folder in your taskbar, correct?
- amk22 years agoExplorer | Level 4It is pinned to the systray already, but no longer works - it just spins and doesn’t open Dropbox. It doesn’t work to drag the file folder to the systray nor to start Drop Box from the Windows file folder. I can only open Drop Box from the Drop Box Icon in the lower right corner next to the clock. It does not work to drag that file folder to the Systray either. Thanks.
- Ian_A62 years agoCollaborator | Level 9
Hi Nancy. No change this morning. Windows 11 (up to date). Dropbox 188.4.6302 (says up to date)
Thanks
- Ian_A62 years agoCollaborator | Level 9
Can confirm this is also affecting my work PC, which is Windows 10 (same dropbox version)
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