You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Believer's avatar
Believer
Explorer | Level 3
6 years ago

Dropbox Set Up takes forever to allow signing in

I installed dropbox on Windows 10 laptop and all went on well. However, when I click the icon to sign in, the "Set Up Dropbox" window keeps spinning forever without bringing the places for signing in...
Desktop
Setting up the apps
  • Walter's avatar
    Walter
    6 years ago

    Of course there is  Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

    Take a look at my message and we'll take it from there.

    Thanks!

Believer's avatar
Believer
Explorer | Level 3
Dear Walter,

Thanks for the prompt reply. I have tried all the above options. I even uninstalled the antivirus I had and installed the offline version the way it is to be done but there is just no change...
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Sorry to hear about this - in this case, you can try a clean, advanced re-install as a next step to try and resolve this.

Let me know how it goes and we'll take it from there Believer !

  • Believer's avatar
    Believer
    Explorer | Level 3
    6 years ago

    Walter I went through that step before contacting this page...it wasn't helpful either

  • Believer's avatar
    Believer
    Explorer | Level 3
    6 years ago

    Walter Is there any further technical support about this? I'm still waiting to hear from you. I badly need help!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Of course there is  Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

      Take a look at my message and we'll take it from there.

      Thanks!

      • Believer's avatar
        Believer
        Explorer | Level 3
        6 years ago

        Dear Walter ,

        I have seen the mail and replied to it. Thanks

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