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Forum Discussion
Dropbox Re-installation Won't Use Previous Folder
McAfee found a virus in Dropbox file win32api.cp35-win32.pyd and couldn't quarantine it, so I uninstalled Dropbox and re-installed it. The file is clean now, but I need Dropbox to use the folder it w...
Hey there GollyRojer - sorry to hear about this.
You should have gotten an "Advanced" option when re-installing our software on your computer normally which in turn would enable you to point your Dropbox Folder to your pre-existing one. Did you see that at all?
When you re-install the Dropbox software and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.
Let me know what you find and we'll take it from there, if needed that is. Thanks!
Walter
Dropbox Staff
Dropbox StaffHey there GollyRojer - sorry to hear about this.
You should have gotten an "Advanced" option when re-installing our software on your computer normally which in turn would enable you to point your Dropbox Folder to your pre-existing one. Did you see that at all?
When you re-install the Dropbox software and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.
Let me know what you find and we'll take it from there, if needed that is. Thanks!
Hi Walter
I Found Advanced setup and chose it. It offers the parent location and I then select it.
I then get the message "There's already a folder called Company name Drobox."
Please help. I'm so fustrated that this has to be so difficult.
JC Kruger
- Walter
You'll need to point it to the prior level of your folder structure JCKruger.
For example, if your old Dropbox folder was added to: C:\Desktop\Dropbox you would need to choose C:\Desktop and the client will try and create a new Dropbox folder.
If you're connecting with the same Dropbox account as before, Dropbox will detect the existing folder and will then prompt you to merge the Dropbox folder. Upon merging the desktop version of Dropbox will check the existing files and the server versions and update accordingly.
Let me know how it goes!
Hi
Walter wrote:You'll need to point it to the prior level of your folder structure JCKruger.
For example, if your old Dropbox folder was added to: C:\Desktop\Dropbox you would need to choose C:\Desktop and the client will try and create a new Dropbox folder.
If you're connecting with the same Dropbox account as before, Dropbox will detect the existing folder and will then prompt you to merge the Dropbox folder. Upon merging the desktop version of Dropbox will check the existing files and the server versions and update accordingly.
Let me know how it goes!
Hi Walter
Thanks for the reply.
Please see above at step 2, I choose the same parent folder as you mentioned. I'm quite clear on that step.
And then, please see point 4b. It gives me the option to merge ("do you want to add all the files in that folder to your dropbox") and then I select yes. It simpy returns me to "theres already a folder named..."
Would you like to check using teamviewer?
Regards
JC Kruger
- Walter
Thanks for your efforts so far JC.
We're not currently set up for remote sessions but rest assured our team is here to help.
As at this point we'll need more account specific information I'd suggest that you referred to your existing ticket and wait for an update there. To expedite matters further, I've gone ahead and just passed your comments there to have all the relevant information under one place.
Let me know if there's anything else I can assist with in the meantime.
