You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
GollyRojer
7 years agoCollaborator | Level 9
Dropbox Re-installation Won't Use Previous Folder
McAfee found a virus in Dropbox file win32api.cp35-win32.pyd and couldn't quarantine it, so I uninstalled Dropbox and re-installed it. The file is clean now, but I need Dropbox to use the folder it w...
- 7 years ago
Hey there GollyRojer - sorry to hear about this.
You should have gotten an "Advanced" option when re-installing our software on your computer normally which in turn would enable you to point your Dropbox Folder to your pre-existing one. Did you see that at all?
When you re-install the Dropbox software and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.
Let me know what you find and we'll take it from there, if needed that is. Thanks!
Walter
Dropbox Staff
If you didn't get it at all when re-installing I'd suggest that you logged a ticket with our support team so we can look into this internally with all of our tools available. If you find any troubles with this, let me know and I'll reach out via email from my end.
Thanks in advance GollyRojer!
Walter
7 years agoDropbox Staff
Thank you for this feedback GollyRojer - I'll pass your comments to our dev team for consideration.
In the meantime, note that you should be able to move your Dropbox Folder anytime supposing that your user account must have permission to write to the desired location and that the drive must be in the correct format. Drive specifications and systems requirements can be found in this Help Center article.
If there's anything else I can help with, do let me know!
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