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Forum Discussion
Dropbox Not Syncing to Original Folder after App Reinstall
Dropbox App was failing to Sync and could not recognize that an account was signed in. Reinstall completed, once done a new folder was created instead of pointing and resyncing the original Dropbox...
As The Dropbox folder has moved the app would need to point to the new location, since now that is the place where files will be syncing from now on.
The old folder will no longer sync to Dropbox, so the app you're using would have out-of-date files.
Jay
Dropbox Staff
Dropbox StaffIf you reinstalled the app, it depends on how the app is processing the change. It could be moving files from the old folder to the new Dropbox folder, and then would delete the old folder.
Another possibility, is that it created a new folder entirely and is downloading the files from the Dropbox site directly.
Which Dropbox folder has syncing icons on it?
Hello,
Per the below image, the currently syncing folder is the one labeled CBD Dropbox. The old folder was Dropbox (CBD). I am trying to get the app to point to the old folder so that it can sync the documents that the end user was working on without them needing to move the documents manually to the new folder. Is that possible? I've also had a support case submitted but it was closed without warning, and I've attempted to reopen the case but have not heard back as of yet.
- Jay
As The Dropbox folder has moved the app would need to point to the new location, since now that is the place where files will be syncing from now on.
The old folder will no longer sync to Dropbox, so the app you're using would have out-of-date files.
