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Forum Discussion
Dropbox Not Connecting With Files on iPadOS
I recently switched to an iPad for work but when using Dropbox accessed through the iPadOS Files app, I frequently (multiple times a day now) have to sit and wait for up to 15 minutes or so before Dr...
I’ve had an issue with Dropbox on my iPad for as long as I’ve used both. I’m currently running 16.1.1.
The issue is when selecting Dropbox from the sidebar to attach or open a file from another app, it does not connect. It will work briefly after a restart.
Anyone else have this issue or a solution?
- Megan
Dropbox Staff
Hi 3x3x3, how are you today?
Can you walk me through the steps you follow on your end when this happens? Also, which Dropbox version are you using on your iPad?
Also, is this screenshot from your iPad's Files app?
Keep me posted!
Hi Megan - this particular screenshot is from Mail. However this occurs routinely with other apps as well, notably Safari.
Dropbox has been added to the sidebar; in Mail the process is simply selecting the 'add file' button. In Safari on various sites when prompted to upload an image a similar file selection window opens.
Selecting the Dropbox icon in the sidebar does not connect to Dropbox. I have removed/re-added the service but that does not solve the issue. Restarting the iPad solves the issue temporarily.
Dropbox version is whatever is current from software update.
Same exact problem.
Issue has existed for multiple versions of the Dropbox app, multiple versions of iPadOS. Each time a new dropbox app or version of iPadOS is released I HOPE the issue will be resolved only to be disappointed since I expected a different result 🙂
It’ll work after a restart of the device, until it ‘hangs’ and then it won’t work again until after another restart. Force quitting the dropbox app, files app, or the app trying to save or attach a file to does not resolve. Only ‘fix’ is to restart the device again. It can be days or weeks between these forced restarts or mere minutes to hours before it hiccups and one cannot view/save any dropbox files via Files. This is an annoying issue with not much to be found online regarding the issue. Hazard a guess something in data exchange between dropbox & iPadOS/iPhoneOS hangs, has no error messaging/logging/recovery leaving users in the dark as to cause, fix, workaround.
