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Forum Discussion

jasonnaylor's avatar
jasonnaylor
Helpful | Level 6
5 years ago

Dropbox move (change folder location) failed, now Dropbox shows/thinks it's running on both drives

OS: Windows   Executed a Dropbox "Move" , i.e. change the "Dropbox Folder Location" to move it to another hard drive (I needed to upgrade my H/D to a larger drive). I've done this once before suc...
Desktop
Setting up the apps
Sync
  • jasonnaylor's avatar
    jasonnaylor
    5 years ago

    YES! This worked perfectly as hoped.

     

    So in essense:

    1) Somehow the original Move failed - and it left behind half a Dropbox folder.

    2) I renamed it and tried again

    3) This succeeded, and I've now got Dropbox on my new larger T:\

     

    Thanks!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey jasonnaylor, thanks for reaching out to us. 

 

It sounds like the hard drive you're trying to move the Dropbox folder to doesn't have enough space available to add it. 

 

Could you check how large your Dropbox folder is and how much storage is left in your hard drive?

 

Also, before deleting either one of the Dropbox folders, could you check desktop app's settings and see the location it reports? 

 

Does it show the original or the desired location? 

 

Keep me posted!

jasonnaylor's avatar
jasonnaylor
Helpful | Level 6
5 years ago

Hey there Lusil, thanks for the response.

 

I was trying to move Dropbox from R:\ to T:\, so there is absolutely space available:

 

 

Looks like Dropbox thinks its on the R:\ (the original drive):

 

 

So all looks normal.

 

Except on the T:\ I see this:

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the screenshot, jasonnaylor. 

     

    Hmm, could you try copying the files from second Dropbox folder back to the original one, deleting the new Dropbox folder (in T:\), and then trying to move the Dropbox folder once more?

     

    Let me know how that goes, cheers!

    • jasonnaylor's avatar
      jasonnaylor
      Helpful | Level 6
      5 years ago

      YES! This worked perfectly as hoped.

       

      So in essense:

      1) Somehow the original Move failed - and it left behind half a Dropbox folder.

      2) I renamed it and tried again

      3) This succeeded, and I've now got Dropbox on my new larger T:\

       

      Thanks!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Glad to hear that you were able to resolve this in the end, jasonnaylor - awesome work with the troubleshooting!

         

        If anything else comes up in the future, don't hesitate to get back to us. 

         

        In the meantime, have a lovely day ahead!

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