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Forum Discussion

mwdiers's avatar
mwdiers
Helpful | Level 5
3 years ago

Dropbox macOS Beta (fileproviderd based Dropbox) is an absolute nightmare!

I made the mistake of opting in to the Dropbox beta which is based on macOS fileproviderd integration, which the update notice insisted was perfectly safe. It is anything but. For the record, I am on...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi VictorYan, thanks for bringing this to our attention.

 

If you're using the beta app, then it can take some time for the indexing to complete. 

 

Has the location for your Dropbox folder changed to the CloudStorage location?

 

This will help me to assist further!

VictorYan's avatar
VictorYan
Explorer | Level 4
3 years ago

I believe the folder has changed to CloudStorage location

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks, as the files have moved to that folder, then it would take some time as the app needs to re-index the new location and the files within it.

     

    I'd recommend allowing more time for the app to process these changes, which can vary depending on the number of files syncing to your machine. 

    • alexkolodko's avatar
      alexkolodko
      Explorer | Level 4
      3 years ago

      Hi! I have same issue: infinite indexing files few days. How much time need app for this?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey alexkolodko, sorry to hear that. 

         

        Can you clarify how many days the app is stuck at indexing? 

         

        Have you quit and relaunched the app and/or rebooted your computer since you first noticed this?

         

        If you did and this persists, I'd appreciate a screenshot of the app's exact status, so that we can have a visual too.

         

        Thanks!

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