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Forum Discussion
Dropbox MacOs 13.6. cannot launch
hi there, i experience a stubborn error when trying to launch dropbox. deinstalled and reinstalled a couple of times with the help of an deinstaller app. i have an error log. where do i post it? d...
Jay
Dropbox Staff
Dropbox StaffHi dropturtle, thanks for bringing this to our attention.
Are you referring to the error log from a blue link when attempting to run the app?
If so, please could you copy and paste the text here in order for us to assist further?
If you don't wish to do so, you can contact support directly. Depending on your plan, your support options may vary.
This will help me to assist further!
dear jay,
thanks for your quick reply!
since i have no "plan" i cant go through the other support.
so i paste the error log here (replaced my user name).
can i delete this message later?
thanks for your help! best wishes, kai
bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: e22893a9-1c0e-52d2-aafe-b1a2b638b42e
pid: 1263
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/username'
appdata: '/Users/username/.dropbox/instance1'
real_path='/Users/username/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/username/Library/CloudStorage/Dropbox'
real_path='/Users/username/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T'
real_path='/private/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 865, in wrapper
File "desktop/dropbox/client/main.py", line 6752, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6212, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6135, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
- Jay
When you uninstalled and resintalled, did you perform an advanced reinstallation of the Dropbox desktop application?
no. but i will try it now. thanks!
- Walter
Let us know how it goes dropturtle
