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Forum Discussion
Dropbox Log Files
While looking for something else on my 2 Windows 10 PC's, I noticed that there are several hundred log files located at the path:
C:\ProgramData\Dropbox\Update\Log
These range from 2018 dates...
- Hi td47; thanks for posting in Community and happy Monday!
When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.
You should be safe to delete them without affecting the app's functionality at all.
As for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest,
Let me know if you have any other questions!
Walter
Dropbox Staff
Dropbox StaffHi td47; thanks for posting in Community and happy Monday!
When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.
You should be safe to delete them without affecting the app's functionality at all.
As for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest,
Let me know if you have any other questions!
When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.
You should be safe to delete them without affecting the app's functionality at all.
As for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest,
Let me know if you have any other questions!
This isn't a solution to the relevant problem. The files can NOT be deleted by normal means. The Dropbox Updater is creating the log files with no owner data. I'm not sure why that's even possible, but windows. Before you can actually delete the files you have to go through a long Admin-only process to reset the security for each file. I was hoping takeown.exe would allow for resetting the owner but it can't fix missing security descriptors. I wouldn't care except the messed up security is causing issues with my backup software. It keeps getting stuck on the broken dropbox logs. Causing a backup to fail makes this a data loss issue for Dropbox developers. You'd think they might care about that.
For those of you who stumble across this in the future here's the super long winded only way I've found to fix it ... have fun.
You need a "pro" version of windows and Admin permissions.
1. Right click a log file > Properties
2. Security Tab
3. [Advanced] Button
4. On the Owner line click "Change"
5. Type in your user name in the owners box
6. [OK] On user selection
7. [OK] On Advanced Properties
8. Back on the Properties > Settings tab click [Advanced] again
9. [Change Permission] at the bottom of advance setting dialog
10. [Add] Button
11. On the Principal line click "Select a principal" (BTW this is the missing data. There is no principal and that's simply not allowed. Back to school Dropbox Devs)
12. Type in your user name
13. [OK] On User dialog
14. Check full control for you (the admin of course)
15. [OK]On premissions
16. [OK] on Advanced Security
17. [OK] on Properties
... and now you can finally delete the first log file. Rinse and repeat 600 times for the rest of the log files. Or I dunno switch to a competing product and curse your self for ever installing dropbox in the first place.
https://www.dropbox.com/s/svo1vh1vtnii5gk/Fix%20the%20Permissions.png?dl=0
