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Forum Discussion
Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed
This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is mo...
Nancy
Dropbox Staff
Dropbox StaffSorry to hear this, donawalt. Let’s have a look.
What I’d like you to do is open your Dropbox app preferences, and go to your Sync tab. Please send me a screenshot of the Dropbox folder location that shows there.
Also, what’s the current syncing status of your desktop app?
Let me know, and we’ll take it from there.
- Nancy
Hi again, donawalt! What you can perhaps try as an extra step is to quit the Dropbox app, restart your computer, and relaunch Dropbox.
The reason why Jay suggested logging a ticket instead is because, unfortunately, we don’t have account visibility on the forum, so we can’t see details of your Dropbox account that would help us pinpoint what may be happening.
If what I suggested above doesn’t help still though, let me know and I’ll check if there’s something else that we can try.
Thanks Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!
Nancy you asked me to let you know on this thread if Dropbox started asking again - it's come back
I just said Not Now as I am busy in a project, if it comes back I'll close Dropbox and restart the computer again.
But why does it keep asking me this - I verified the dropbox folder is under the CloudStorage folder as it should be now???
