We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Andrew O.10
7 years agoNew member | Level 2
Dropbox Issues with Mac OS Mojave
Users on Mac OS Mojave are experiencing an issue with Dropbox, their computers have become extremely slow. It works fine when Dropbox is not running. When Dropbox app is relaunched, it takes about 3...
- 6 years ago
THANK YOU, firstlooks!
Your instructions finally worked, whereas everything else had failed. More detailed instructions for deleting the hidden folder can be found here:
Wolfie
Helpful | Level 5
I installed Mojave on my iMac a few weeks back and everything worked perfectly excpet Dropbox which completely killed my machine. As werun our entire business through Dropbox, I had to go through an extremely painful 3 day process to revert the machine to High Sierra which is now running perfectly. Too scared to try Mojave again. Couldn't find anything online about similar issues at the time, but what you're descibing is exactly what happend to me. I'm afraid I don't have a solution otehr tjan to uninstall and revert back - itself a very complicated process.
faxao
7 years agoHelpful | Level 6
I am afraid I will be forced to "drop" Dropbox as there is no way to make it working on my iMac (Mojave) and I need to sync my files, especially the 1Password ones
- Jay7 years agoDropbox StaffHi again everyone, could you check if you’re running the beta version of the Dropbox desktop app?You can do install our latest stable version by unchecking the box next to "Early releases" here and then redownload the app.Keep me posted with any updates!
- Maureen47 years agoHelpful | Level 5
One computer has the old version of dropbox and one has the latest stable version and same problem with both. You, Dropbox, really need to do something to check what the problem is with your software and Mojave not keeping asking users to do stuff that doesn't help.
- Maureen47 years agoHelpful | Level 5
I have a Macbook laptop and iMac desktop both not syncing after Mojave upgrade. I did all the usual troubleshooting...quitting dropbox, deleting dropbox, reinstalling newest version, etc. None of that worked. These are the things the dropbox technical person recommended. However, it is clearly some glitch in the Dropbox software related to working with Mojave not my computers. One of my computers deleted the 770,000+ files I have in my Dropbox and then started "syncing" and reinstalling them after I installed new Dropbox software. After "syncing" for days, Dropbox is now working on my desktop but my laptop is still "syncing" the 770,000+ which really means redownloading everything. Presumably when it finishes it will be OK.
- faxao7 years agoHelpful | Level 6
Hi running the version 60.4.107 and yes the "Early releases" box was already unchecked. I have also uninstalled and reinstalled the Mac app three times but no luck: always in the "connecting" mood......
- Jay7 years agoDropbox StaffHi faxao, if the app is loading, but you’re getting that error, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.I’d recommend checking those out to see what could be affecting the Dropbox desktop application and preventing it from connecting.
- rabya6 years agoNew member | Level 2
me too. I have spent months trying to keep my passwords and my system is way slow. on mac pro the drop box went away. on imac its still there. it doesnt even remember its own password. I am told by Apple Support --do this, do that. then again lost passwords , way slow, they dont support other platforms--I can't even figure how to move my account to icloud and drop dropbox without losing files. google mail also gone rogue since mojave.
any ideas?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!