You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

heronviewer's avatar
heronviewer
Helpful | Level 5
3 years ago

Dropbox installer not working. Keeps installing over and over

I am trying to install the Dropbox app on a new Windows 11 computer.  The installer runs and downloads, but on completion of that, it just starts to download again.  It keeps doing this until I stop ...
Desktop
Dropbox Basic
Install
Setting up the apps
Windows
  • heronviewer's avatar
    heronviewer
    3 years ago

    Thanks.  I have Windows Defender, but I shut it down before attempting to install the programme.

    I'll try the offline link now.

    Robert.

     

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey heronviewer, let's see what we can find on this! 

 

Can you try using the offline installer? It can be found here. 

 

Also, is there any antivirus, or firewall that could be preventing Dropbox from installing to your device? 

 

Keep me posted!

  • heronviewer's avatar
    heronviewer
    Helpful | Level 5
    3 years ago

    Thanks.  I have Windows Defender, but I shut it down before attempting to install the programme.

    I'll try the offline link now.

    Robert.

     

     

    • heronviewer's avatar
      heronviewer
      Helpful | Level 5
      3 years ago

      That worked perfectly !  Many thanks.

       

      Robert.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!