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Forum Discussion

jakdawgus's avatar
jakdawgus
Explorer | Level 4
3 years ago

Dropbox installer (Dropboxinstaller.dmg) fails to launch on Mac OS 12.3.1

Setting up a new MacBook Pro which has a clean install of Monterey. The Dropbox website transmitted a download of the installer (dropboxinstaller.dmg) to my Downloads folder. When I double click it, ...
Desktop
Install
  • Jay's avatar
    Jay
    3 years ago

    Hi jakdawgus, thanks for bringing this to our attention.

     

    Could you try downloading the installer from another browser entirely, without any extensions or plugins running?

     

    Keep me updated with any progress.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi jakdawgus, thanks for bringing this to our attention.

 

Could you try downloading the installer from another browser entirely, without any extensions or plugins running?

 

Keep me updated with any progress.

jakdawgus's avatar
jakdawgus
Explorer | Level 4
3 years ago

Hey there,

Thanks for the tip! I tried pulling the downloader from Chrome and it seemed to work as expected. I was using Safari before. Now am up and running well! Thank you!

 

-JD 

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