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MarjoLacherez's avatar
MarjoLacherez
Helpful | Level 5
4 years ago

DropBox Installer doesn't launch

Hi there,  I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch.  A bit of context : I have upgraded my computer ...
Desktop
Installing
Mac
Setting up the apps
  • Walter's avatar
    Walter
    4 years ago

    Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?

     

    [This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
     
bgrob's avatar
bgrob
New member | Level 2

I just purchased a New Macbook Air running Monterey 12.4.   Apple moved over everything from the old to the new thru Migration Assistant.  I found that the DB on my new Mac was not syncing (I checked the cloud).  I deleted DB on the new computer.  But when I downloaded the DB desktop app, it downloaded but won't install - when I click on the .dmg file nothing happens.

 

So as a first step what should I do to get it to install properly.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey bgrob- sorry to hear about this.

 

Have you maybe tried rebooting your device? If not, can you give it a go?

 

If I were you, I'd also uninstall then start from scratch and re-install the app using our offline installer.

 

Let me know the results!

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