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Forum Discussion
DropBox Installer doesn't launch
Hi there,
I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch.
A bit of context : I have upgraded my computer ...
Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
Walter
Dropbox Staff
Dropbox StaffHey MarjoLacherez, welcome to our Community and thanks for using Dropbox!
As Renatas mentioned there's an issue affecting some of our users at the time - for more information you can take a look here and subscribe to the incident to get email notifications about its progress.
When it comes to installing our desktop app on your computer, I'd suggest making sure to do it with admin privileges.
Also, navigate to your Mac's System Preferences, go to Safety and Privacy and then grant Dropbox Complete Access to Disk.
I hope this helps!
As Renatas mentioned there's an issue affecting some of our users at the time - for more information you can take a look here and subscribe to the incident to get email notifications about its progress.
When it comes to installing our desktop app on your computer, I'd suggest making sure to do it with admin privileges.
Also, navigate to your Mac's System Preferences, go to Safety and Privacy and then grant Dropbox Complete Access to Disk.
I hope this helps!
Hello Walter,
Thank you very much for your reply.
I saw today that the issue has been resolved. Nevertheless, I have downloaded the .dmg, but it still wouldn't launch.
I am admin on my computer, it is my personal one and I have previously downloaded and installed the DropBox app without any problems.
Finally, I could grant Dropbox Complete Access to Disk if only I had the DropBox app on my computer ?
Best wishes,
- Walter
Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]Hello Walter
Thank you very much, I went on a different profile and it helped to have a clear desktop 🙂
The dropbox installer didn't launch by itself, but I noticed it appeared as a disk on my desktop. And that was it !
I have access to my and my team's documents, like I used to !
Thank you very much for your help 🙂
Marjorie
Had the same issue with the DropboxInstaller.dmg file. It downloaded, but didn't launch when I tried opening it.
Then figured out it was recognised as a disk image and visible in my locations in finder. Works fine now!
