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Forum Discussion

Silicon Valley Engineer's avatar
Silicon Valley Engineer
New member | Level 2
4 years ago

Dropbox installation failed with error 0x80096005

Hello,   I have just got a new laptop with McAfee LiveSafe security and I am having trouble installing Dropbox.    When I try to install it, I get this error message:   Dropbox Installer Dropb...
Install
MNJ's avatar
MNJ
New member | Level 2
Help
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey MNJ, are you having trouble installing the Dropbox desktop application with the same error message as the OP?

 

Any additional info would be really helpful.

  • MNJ's avatar
    MNJ
    New member | Level 2
    2 years ago
    I had to leave the new dell with tech support at Office Depot
    They couldn’t get it to load either
    The same error code continues to come up
    They have it now
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey MNJ, I hope you’re doing well. 

       

      Can you let me know what’s the exact OS version of the device on which you’re having this issue?

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