You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

izaacmp's avatar
izaacmp
Helpful | Level 6
2 months ago

Dropbox folder bounces in the dock on Mac when syncing.

NOTE: a thread already exists for this issue but was closed without a solution. I'm writing this here to reopen it.   The Dropbox folder in my dock (Mac OS Sequoia) bounces every time a file is u...
Desktop
Mac
Notifications
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey izaacmp, let's jump right into this! 

 

Was that always the case & behavior when it came to your Dropbox folder, or is this something that started happening recently? 

 

Would you mind clarifying the version of the Dropbox desktop app that you're using on your end too? 

 

Let me know more, and we'll take it from there! 

izaacmp's avatar
izaacmp
Helpful | Level 6
2 months ago

Thanks Megan for following up 🙂

I only recently re-added the Dropbox folder to my dock about a week ago, and its been occurring the whole time. I believe I also had it in my dock 1 year or so ago without this issue, but I can't be certain.

 

I'm using v209.4.3661 on macOS 15.0.1 on the Apple Silicon/ARM platform.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the heads up izaacmp! 😀

     

    I did some digging, and this might be related to your OS, and the settings there rather than Dropbox, but in any case we'll look into it to see what we can find.

     

    Have you tried turning off "animate opening applications" in System Preferences, by any chance? 

    • izaacmp's avatar
      izaacmp
      Helpful | Level 6
      2 months ago

      Thanks for looking into this. I tried your suggestion and I really thought it might work—but it didn't.

       

      However, it did have me thinking a bit more about the interaction between the Dropbox App, the Dock, and the Dropbox Folder. The Downloads folder on the Mac does the same animation anytime something from Safari finishes downloading to the folder. I assume there is a system event that is triggered when the Dropbox App finishes syncing a file. There should be a way for Dropbox to not trigger this animation though. I'm now looking for manual overrides.

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi izaacmp,

         

         Thanks for getting in touch. 

         

        We've shared this with our team to investigate this issue, and we'll let you know as soon as we have an update. 

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!