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tonysf's avatar
tonysf
New member | Level 2
3 years ago

Dropbox fails to start because of permission issues for a nonexistent folder in macOS monterey 12.6

I am using a macbook air m1 running monterey 12.6. I had previously successfully installed dropbox with no issues, then dropbox stopped working because I changed the name of my home folder + user acc...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
tonysf wrote:

... I changed the name of my home folder + user account in macOS. ... it should not be looking in /Users/(OLDER USER FOLDER NAME)/.dropbox anymore, I don't understand why it thinks this folder even still exists if I have uninstalled and reinstalled at least 3 times?

You need to perform a complete re-install. Refer to Stefanie's post in the following thread:

 

  • tonysf's avatar
    tonysf
    New member | Level 2
    3 years ago

    Thanks Rich

     

  • alinabo12's avatar
    alinabo12
    New member | Level 2
    3 years ago

    iMac 2017 MacOS Monterey 12.0.1 Dropbox was working great until a few days after installing Monterey 12.0.1 The Dropbox app will no longer load on my menu bar. After it tries I get a pop up " Couldn't start Dropbox. This is usually because of permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help link below. Please contact Dropbox support with the following info for help: " with a link to different dropbox error coding after each attempt. I have tried to figure out how to uninstall Dropbox but all your FAQ tell me to click on the icon in the menu bar which does not load. I have tried twice to download a new version of Dropbox using Dropbox Installer but each time I get an error code as well.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      HI alinabo12, when the Dropbox desktop application attempts to run, you should get a message with an error log. Could you copy and paste that log in your reply in order to assist further?

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