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Forum Discussion

arrysaa's avatar
arrysaa
Explorer | Level 4
8 months ago

"Dropbox failed to uninstall" on Win10.

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
Desktop
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Uninstalling
Windows
arrysaa's avatar
arrysaa
Explorer | Level 4

Dropbox Support team, 

 

Need your support to guide me how to uninstall Dropbox properly in my case - so that I can re-install it to ensure the folder synched. 

 

Really appreciate for your great support to resolve this....  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

HI arrysaa, could you quit all open applications on your computer and from the system tray, then exit any Dropbox processes from Task Manager, and try the full uninstallation steps from this page.

  • arrysaa's avatar
    arrysaa
    Explorer | Level 4
    8 months ago

    Hi Jay, 

     

    I manage to uninstall Dropbox with the help of RevoUninstaller to remove 

    DropboxExt64.69.0.dll successfully then when I reinstall back Dropbox Desktop Client 

    "Dropbox 194.4.6267 Offline Installer.x86" as well "Dropbox 193.4.5594 Offline Installer.x86",  it always ends up with the same error as shown below 

     

    The file "vcruntime140.dll' actually exists in C:\Program Files (x86)\Dropbox\Client\193.4.5594 folder

    Kindly please help to resolve this Dropbox installation issues 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Could you the advanced reinstallation steps again, and ensure that any Dropbox folder with the installation is empty first?

      • arrysaa's avatar
        arrysaa
        Explorer | Level 4
        8 months ago

        The folder C:\Program Files (x86)\Dropbox is already empty before continuing with the installation of "Dropbox 194.4.6267 Offline Installer.x86" and try the 2nd time with "Dropbox 193.4.5594 Offline Installer.x86" - it still ends up the error message as previously shared.

         

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