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Forum Discussion

bbethel's avatar
bbethel
Explorer | Level 3
4 years ago

Dropbox.exe - Bad Image

I keep getting this pop up error message when my computer starts up or if I try to open the Dropbox App: Dropbox.exe - Bad Image C:\WINDOWS\SYSTEM32\security.dll is either not designed to run o...
Desktop
Error Messages
Setting up the apps
Windows
bbethel's avatar
bbethel
Explorer | Level 3

Hi Walter, thanks for your response! I have tried this and I am still getting the same error. I d/l'd the offline installation, turned off wifi, uninstalled AV software, installed the Dropbox app and when I went to open it, same error message... 

Did I miss a step or do something incorrect?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey bbethel, could you send us a screenshot of the error message by any chance? 
  • bbethel's avatar
    bbethel
    Explorer | Level 3
    4 years ago

    Hey Lusil , see below:

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi bbethel, are you certain that the download of the Dropbox desktop application was successful?

      Could you try downloading it using a different browser? 
      • bbethel's avatar
        bbethel
        Explorer | Level 3
        4 years ago

        Hi Jay , thanks for the suggestion, I tried downloading with a different browser,  installed and unfortunately, same thing...

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