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Forum Discussion
Dropbox Desktop App Sign-In Error - "Something went wrong - Try again or check out our Help Center."
Hi all,
I just installed Dropbox on my Mac (10.15.7) and can't get the sign-in button to load any sign-in page. I get the very helpful error message after clicking the Sign in button "Something...
To close this out for anyone else facing a similar problem, to get Dropbox to reconnect *consistently* and work without any issue, I had to erase my Mac entirely and re-load everything from scratch (not a time machine restore, but a manual drag-and-drop copy of individual files and then manual re-installation of all applications). That fixed my issue.
Cheers.
Daphne
Dropbox Staff
Dropbox StaffHey b20tski, I hope you're having a good day!
Do you happen to be connecting via a proxy at all?
If not, please try using the offline installer from here, to see if that does the trick.
Let me know how it goes!
Do you happen to be connecting via a proxy at all?
If not, please try using the offline installer from here, to see if that does the trick.
Let me know how it goes!
Hi Daphne,
Thanks for the suggestions! I've checked for a proxy (I don't use one), but I found that Dropbox has an "auto-detect" option as well as a "None" option, so I went ahead and selected "None". Unfortunately, that didn't do anything. I also went ahead and tried the offline installer, which didn't seem to do anything different, either. Puzzling!
Still stuck with the same error. Hmm.
- WalterHey there b20tski; I'm sorry to jump in here, but have you tried an advanced reinstall yet?
Also, if you're on the Basic plan, can you let us know how many devices you've connected to your account?Hi Walter, no problem, thanks for jumping in!
I have a basic plan, and removed all devices from my account yesterday. I had three signed in (including this computer with the issue).
Thanks for the link to the advanced reinstall. I just followed the steps you outlined for that, but unfortunately I'm still getting the same error message as before.
I have an interesting update. I just tried creating a new admin account and opened Dropbox from the Applications folder in that account. The login screen loaded just fine, no "Something went wrong" error. So, the problem is in my account only. Any ideas on what to do now?
Thanks.
*Bump*, no suggestions?
I can't believe that there isn't a way to find out what's actually going on when Dropbox says "Something went wrong". Does anyone have any ideas? All I need is to know where to start looking, and I can probably fix the issue myself.
It's incredibly disappointing to have issues hidden from the user like this so that they're unable to fix them. Dropbox engineers, if you see this, please consider adding an *advanced* mode or something to let the user see what is actually going wrong when a message like "something went wrong" comes up. I'm sure it's just fine for most users, but for ones who get stuck (like myself) and have no way to get the app functioning, right about now I'd LOVE to know what's going on.
If there is ANY way for me to get around this "Something went wrong" error and actually SEE what is wrong so I can look into it, PLEASE let me know! This is so frustrating!
