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Forum Discussion
Dropbox Desktop App 213.4.4597 thinks I have Win8 and won't start
I have an upgraded (from Win8 to Win10 Pro) PC and this evening Dropbox won't start and pops up the 'Dropbox is removing support for Windows 7,8 and 8.1. Exit Dropbox' popup box. I have downloaded the offline installer (Dropbox 210.5.4894 Offline Installer.x64.exe). I am loathe to do this as I don't know exactly what it will do.
My system:
Device name DESKTOP-4GQEAED
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz 3.70 GHz
Installed RAM 16.0 GB
Device ID B438E20E-A68C-4A4E-8477-D1E0E0F88C4E
Product ID 00330-80000-00000-AA762
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 22H2
Installed on 28/03/2023
OS build 19045.5131
Experience Windows Feature Experience Pack 1000.19060.1000.0
Any ideas?
Hi Megan,
One of clients is having the same issue, and when I installed the "Long Term Support" client there was a notification that the version of Windows would no longer be supported, moment later the Dropbox installation updated and cannot longer be run.
Windows 10 Pro 22H2
OS Build 19045.5011
Advanced re-install had the same result.
Device was restarted multiple time
----------------------------------------------------------------------------------------------
Update:
I was able to resolve the issue.
For some reason the application had been set to run in Windows 7 Compatibility mode.
Once removed the application launched successfully.
- Megan
Dropbox Staff
Hey CydweliMez, thanks for posting here today!
It might sound trivial, but have you tried restarting your device at all?
It might be worth performing an advanced re-install using these steps too.
Keep me posted on your progress!
Hi Megan,
One of clients is having the same issue, and when I installed the "Long Term Support" client there was a notification that the version of Windows would no longer be supported, moment later the Dropbox installation updated and cannot longer be run.
Windows 10 Pro 22H2
OS Build 19045.5011
Advanced re-install had the same result.
Device was restarted multiple time
----------------------------------------------------------------------------------------------
Update:
I was able to resolve the issue.
For some reason the application had been set to run in Windows 7 Compatibility mode.
Once removed the application launched successfully.Thank you for this - I checked the Dropbox.exe and it was set to run in Win8 combability! I don't know why this was because I had done the advanced reinstall as advised in this thread and nowhere had it asked about compat mode, so I think something gets left behind with that process.
I had also checked the logs and could see the DbSvc error but couldn't work out from that what to do about it!
I am going to give it a few restarts and if it sticks, I will mark this as solved with a big thanks to RoCol :)
Yes I have done the turn it off and on again first resort approach :) !!! I will read through the advanced re-install and try that next. Thanks for the speedy response
- Megan
My pleasure CydweliMez!
Once you've tried it, give me a shout and let me know how it worked for you. 😀
Before I do that, as I have a lot of files in DB - all my work! - and it would take days to re sync everything, what would happen if I installed the offline installer Dropbox 210.5.4894 Offline Installer.x64.exe? Could that be a workaround?
I have completed the advanced reinstall and the estimate is 5 hours for the re-sync. It is showing a note about not supporting Win 7 and 8 at the top of the system tray pop up. But I will see what happens once everything has synced and I have restarted the PC.
- Jay
Thanks for the update, keep us posted.
