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Forum Discussion

KolbebubDE's avatar
KolbebubDE
Explorer | Level 4
8 months ago

Dropbox Dash - Dropbox cannot be linked

https://www.dropbox.com/dash/setup/vc/work Hello dear support, either my English is too bad or it just doesn't work?? I can't even add dropbxo itself at https://www.dropbox.com/dash/setup/vc/work! A...
Dropbox Dash
Error Messages
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, TommyB333 & KolbebubDE, I hope you're doing well! 

 

Would you be able to reboot your device, and then try again but this time using either Chrome or Edge as your browser extension? 

 

Also, can you confirm if your account is eligible to use Dropbox Dash based on these requirements? 

KolbebubDE's avatar
KolbebubDE
Explorer | Level 4
8 months ago
Would you be able to reboot your device, and then try again but this time using either Chrome or Edge as your browser extension? 
 

Whether Windows or Mac. No matter how often I boot. No matter whether I use Edge or Safari or Chrome or Firefox, always the same result as described.

Also, can you confirm if your account is eligible to use Dropbox Dash based on these requirements? 

Yes, I can confirm that my dropbox essentials account corresponds to these points.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    No worries KolbebubDE!

     

    Thanks for trying anyways.

     

    Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

    • KolbebubDE's avatar
      KolbebubDE
      Explorer | Level 4
      8 months ago

      Hello - yes you can send me an email. I hope we find the problem or error or my misunderstanding? Kind regards, Richard

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the cooperation so far, Richard.

         

        I just sent you an email to investigate, so please have a look at your inbox and we'll take it from there.

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