We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ovi A.1's avatar
Ovi A.1
Helpful | Level 5
2 years ago

Dropbox (backup?) folder taking up 1.6TB on the device.

Hi, so my Mac has been playing frequently ever since the major Dropbox update. And after a while of normality, my Mac is playing up again. And I’m 90% sure Dropbox has something to do with it. And I know this because every time I’ve had problem with Dropbox my Mac would slow down and the Bluetooth would continuously cut off. 

Now, I’m seeing the same symptoms. I’ve deleted Dropbox from my Mac and going to the CloudStorage location, I noticed a Dropbox folder labelled with last year’s date taking up 1.6TB of space on my Mac. Is this a backup? I want to delete it, but I need to be sure.

Desktop
Dropbox Backup
Mac
  • Megan's avatar
    Megan
    2 years ago

    Hey Ovi A.1, if you don't see any icons there, then you can safely delete the folders without affecting your account online.

     

    When you uninstall the app, the Dropbox folder isn't removed automatically. This is the culprit behind this.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Ovi A.1, let's jump right into this! 

     

    Since you deleted the app, you should be good to delete the folder. However, here's what we can check, in order for us to be fully certain: 

     

    The content in the Dropbox folder that you see in the CloudStorage location, does it have any syncing icons next to it? If not, then you should be okay.

     

    Also, do you wish to let me know more about the issues you came across, after updating to the new Dropbox for macOS? 

     

    Let me know more, and we'll take it from there!

    • Ovi A.1's avatar
      Ovi A.1
      Helpful | Level 5
      2 years ago

      No, there are no syncing icons next to them. My Dropbox storage is only 2TB. Two of these folders (four in total) equal 2.5TB (one is 1.6TB, the other over 900GB).

       

      What could these folders be? They’re located in ~/Library/CloudStorage

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Ovi A.1, if you don't see any icons there, then you can safely delete the folders without affecting your account online.

         

        When you uninstall the app, the Dropbox folder isn't removed automatically. This is the culprit behind this.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!