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Forum Discussion

autologout's avatar
autologout
Explorer | Level 4
10 months ago

Dropbox automatically logs out on iPad and iPhone

Hello, I have a really strange issue on my iPad and iPhone since a few days ago. Not sure when it started, but there was no iPadOS / iOS update etc. as far as I know involved. - log into the Dropbox...
Mobile
Tablet
  • BenDBX's avatar
    BenDBX
    10 months ago

    Hi Everyone,

     

    Thanks so much for bringing this to our attention. Our engineers were made aware of this issue and implemented a fix. Please let us know if you're still experiencing this.

     

    Regards,

    Ben

Goodkat's avatar
Goodkat
Explorer | Level 3

Hei

I'm having an issue with the dropbox app on iOS constantly logging out. I checked on iPhone and iPad, on different networks and browsers. Both devices are updated. The problem is that when I add a file as an attachment via a browser, e.g. Safari, everything works fine, but when I try to add another file, the dropbox is logged out and I have to log in to the application again. Such a situation has never happened before and I have been attaching many files for over a year.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Goodkat, thanks for contacting us!

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


Let me know how it goes!

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