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Forum Discussion
Dropbox automatically logs out on iPad and iPhone
Hello, I have a really strange issue on my iPad and iPhone since a few days ago. Not sure when it started, but there was no iPadOS / iOS update etc. as far as I know involved. - log into the Dropbox...
Hi Everyone,
Thanks so much for bringing this to our attention. Our engineers were made aware of this issue and implemented a fix. Please let us know if you're still experiencing this.
Regards,
Ben
Hei
I'm having an issue with the dropbox app on iOS constantly logging out. I checked on iPhone and iPad, on different networks and browsers. Both devices are updated. The problem is that when I add a file as an attachment via a browser, e.g. Safari, everything works fine, but when I try to add another file, the dropbox is logged out and I have to log in to the application again. Such a situation has never happened before and I have been attaching many files for over a year.
- Jay
Dropbox Staff
Hi Goodkat, thanks for contacting us!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Let me know how it goes!
