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Forum Discussion

Fuquan's avatar
Fuquan
Explorer | Level 3
3 years ago

Dropbox application not installing on MacOS Ventura

Hi I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to th...
Desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey janak1, thanks for letting us know about this.

 

Do you happen to have the .txt file with the error log to show us? A screenshot would be perfect.

janak1's avatar
janak1
Explorer | Level 3
3 years ago

  screenshots attached. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey janak1, thanks for the error! 

     

    The error you are encountering is a temporary one and should be fixed by a simple restart of the Dropbox desktop app. Can you follow these steps?

     

    -If Dropbox is still running:

    -Stop Dropbox by clicking on the Dropbox icon in the menu bar.
    -Click on your profile picture or initials.
    -Click Quit.


    To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder.

     

    If the issue persists following the restart, please let me know and we can investigate further.

    • janak1's avatar
      janak1
      Explorer | Level 3
      3 years ago

      Hi Megan,

       

      Still incurring the same issue. Restarted the app and the laptop - still the same error box 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey janak1, sorry to jump in, but since the issue persists, could you try an advanced reinstall and let us know how it goes?

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