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Dropbox app won't start on M1 Mac running Big Sur
I just got a new MacBook Air M1 running BigSur. Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com. However the dropbox i...
- Thanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress!
I am having major issues with it as well. Just updated to BIG SUR and I can't even download the app. I can't find the folder in FINDER, nothing and nobody to call and talk to. I have been messing with it for the last week and am beyond frustrated. Sorry this doesn't help you but know you are not alone.
What "might" have worked for me... I changed my regular user account to an administrator and ran through the Advanced Reinstall. I'm pretty sure it failed the first time through, but then I removed administrator from the user account, rebooted, and suddenly it was working properly...
(To change administrator status, log out of the account, log in as an administrator, open System Preferences, select Users & Groups, click the padlock icon if needed, then select the user account and check/uncheck "Allow user to administer this computer").
Out of the blue, with no changes to my system or environment, the startup failures have returned. This is extremely frustrating!
bn.BUILD_KEY: Dropboxbn.VERSION: 127.4.4265bn.constants.WINDOWS_SHELL_EXT_VERSION: 48bn.is_frozen: Truemachine_id: 81473c3e-02f8-54bb-bc0e-2632fb565d70pid: 754ppid: 1uid: 502user_info: pwd.struct_passwd(pw_name='user', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='User', pw_dir='/Users/user', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='user', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='User', pw_dir='/Users/user', pw_shell='/bin/bash')euid: 502gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mjbunnell', 'user', 'mike', 'boinc_master', 'boinc_project'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mjbunnell', 'user', 'mike', 'boinc_master', 'boinc_project'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/user'appdata: '/Users/user/.dropbox/instance1'real_path='/Users/user/.dropbox/instance1'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20dropbox_path: '/Users/user/Dropbox'real_path='/Users/user/Dropbox'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=502 gid=20parent mode=0o40755 uid=502 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/vw/hs31tvjn26d1mypmb2zsztn80000gp/T'real_path='/private/var/folders/vw/hs31tvjn26d1mypmb2zsztn80000gp/T'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 827, in wrapperFile "dropbox/client/main.pyc", line 6650, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 307, in _wrappedFile "dropbox/client/main.pyc", line 6147, in _init_components_for_accountFile "dropbox/client/main.pyc", line 6073, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 150, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 591, in _init_new_engine_lockedFile "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Writing to xattr |>> fsetxattr syscall: write_xattr |>> Permission denied"
