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Forum Discussion
Dropbox App Won't Login on Mac. It has me repeating the process.
I just got a new Mac and installed the desktop app. When I try to login with Google, the app takes me to my browser to login to Google. Once I login, it takes me right back to the app login screen. I...
Hi MBeaty & Twist, happy Monday, let's jump right into this!
It seems you're stuck on this process, where you're asked to log in, and then you're back on the same page.
Is it possible that you're using a Basic plan? And if you are, can you check how many connected devices you have at the moment, and if they are more than 3?
Also, Twist what kind of OS do you use on your end?
Keep me posted!
Megan
Dropbox Staff
Dropbox StaffHi YJune & super-annoyed-user, let's jump right into this!
I've gone ahead and merged your post under this thread, where other users were also facing this issue.
Can you check this reply, and steps, and let me know more?
Keep me posted!
Thanks to your assistance, the issue has been successfully resolved. I'm truly grateful.
The root cause was that the Basic plan I'm using supports connectivity for up to 3 devices. I was unaware of this limitation, and I believe if an error message had been displayed, it would have made troubleshooting much smoother.
Nonetheless, I'm thankful for your support in resolving this.
super-annoyed-user, please check on this aspect as well.
