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msalem29's avatar
msalem29
Helpful | Level 5
7 years ago

Dropbox app on Mac not responding

I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem. Even the Dropbox icon h...
Desktop
Setting up the apps
Sync
  • msalem29's avatar
    msalem29
    7 years ago

    OK...update

    In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

    All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

    And restart.

    Everything works fine now. Don't ask me how it happened.  

    Cheers.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
 
Hey msalem29, thanks for posting on the Dropbox Community on this syncing issue, let me send over some steps below & we’ll take it from there, based on the results you’ll get! 
 
As an initial point of reference, can you have a look at your Activity Monitor & see if Dropbox is actively running? Following, I’d suggest checking on the files within the Dropbox folder & see if there are any icons indicating syncing :arrows_counterclockwise:/ :white_check_mark:.
 
Based on your description, it seems as if something is blocking the updater in the background, hence the app isn’t automatically loading the latest version. If you can’t run the installer (your Antivirus or some security software is creating a conflict, that’s preventing the installation from being carried perhaps?), could you disable all other programs & give our offline installer a try? 
 
 
Additionally, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply, since it may be the cause of the issue.
 
Keep me updated on the results here & I’ll do my best to follow-up with you. Thanks & I’ll be awaiting your next message!  
Thunderbird's avatar
Thunderbird
New member | Level 2
7 years ago

My attempts to get the desktop application for DropBox to run on my MacBook Pro 15 (2017) running High Sierra keep failing. I've downloaded the app man times and tried the solution in this thread. Everything goes fine until I try to run the application. Nothing happens. I've been deleting files to save room on my desktop. I cut down the selective sync to just a few folders to give me more room on my hard drive. I was given an error message that I was attempting to delete too many files and I need to use the desktop application.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Thunderbird, apologies for getting back to you in delay & thanks for posting us on our Community on the matter. I’m just reaching back out to you to see if you’re still facing this syncing issue. 
     
    If so, please do let me know here & we’ll take it from there. Thanks in advance! 
    • CassJohnson's avatar
      CassJohnson
      New member | Level 2
      6 years ago

      I'm having this same problem! Bought a new Macbook Air and updated it so now it's running Mojave on the latest version. I installed Dropbox with offline installer and it did the download and installation but never gave me confirmation that it installed. It backed up all of my photos and I can access them through Finder, however the program itself I cannot open and it will not let me delete it to reinstall it.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there (CassJohnson), as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your mouse on it, it should display the Dropbox syncing status. What does the message there read for you Cass? 
         
        From there, I’d like to point you to the syncing icons on your Mac that will help you paint a clearer picture on whether you’re syncing to your account online correctly :arrows_counterclockwise:/:white_check_mark:. If you’re facing an issue loading your syncing icons, I’d recommend unlinking & relinking your account on your desktop once, as it recreates the local database. 
         
        Last but not least (& just in order to focus more on your initial inquiry), can you let me know whether you received any error messages when you tried to delete or reinstall Dropbox? If you’ve done any initial troubleshooting on your end, please do keep me updated of the outcome, so as to further advise accordingly. 
         
        Any detail you could include on this discussion would be very helpful & thanks a lot for taking the time to clarify matters for me!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey Dolphinwth, we aim to make the updating process as seamless as possible however from what I gather from your description, it seems that you’re facing a syncing issue at the moment, is that right? If so, I’m wondering what this looks like on your end. 
     
    Just as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your mouse on it, it should display the Dropbox syncing status. What does the message there read for you? Have you noticed any progress since the last time you wrote us here by any chance? Alternatively, have you tried any of my suggestions posted on this thread; please let me know in your next message if possible. 
     
    Any detail you could include on this discussion would be very helpful in determining the best next steps for you & thanks a lot for taking the time to clarify matters for me!

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