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Daniella1's avatar
Daniella1
New member | Level 2
4 years ago

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
Desktop
Mac
Setting up the apps
  • aewen's avatar
    aewen
    4 years ago

    I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Thanks for the update, that's perfect!

You should be good now.

If you need anything else, make sure to give us a shout!
aewen's avatar
aewen
Helpful | Level 5
4 years ago

Alright, Hannah. Round two! I am on my laptop now and even when restarting my computer, I cannot get it to open the Dropbox app. Therefore, I cannot get to Dropbox preferences to change the setting to Desktop app. Something has to be wrong if it is continuing to mess up....

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi aewen, just to clarify, do you see the Dropbox icon appear in the menu bar near the clock? What message do you get if you hover over it?
    • aewen's avatar
      aewen
      Helpful | Level 5
      4 years ago

      Jay 

      I was able to find preferences when I right-clicked my name in the menu bar icon Dropbox. Thanks for pointing me in that direction. I am usually very tech savvy and I have no idea why this was causing me so much trouble! 

       

       

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