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Forum Discussion
DropBox App not opening. Only Finder opens.
I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked!
This is happening to me as well, as of this morning. I restarted my Mac and it opened the app, but once I clicked out of it, it never opened again. Let me know if you find anything out.
Hannah
Dropbox Staff
Dropbox StaffHey Daniella1 and aewen, thanks for reaching out to us!
Can you try going to the Dropbox application's preferences and from the 'general' tab, change the 'open folders in' setting to 'Dropbox desktop app' and let me know if it works?
Thanks!
Hello. My Dropbox icon in the tools bar (on Mac) does not have that "open in" option under Preferences- General. Please advise.
Never mind. I see the conversations stating that the app no longer works and must be accessed through the finder. Bummer! Hoping they reinstate the app soon. Thank you for your help.
I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked!
This didn't work for me.
- Megan
Hi nicolelenadipaolo, welcome to our Community!
Since this thread a bit lengthy, could you clarify the exact steps you tried, that didn't work out for you?
Also, any additional info as to the issue you're experiencing, the OS on the device you're using, and Dropbox version are most definitely welcome. We need all the info we can get, in order to get to the bottom of this.
Keep me posted!
Still can´t get this to work. There´s no option to switch from finder to desktop app under the preferences
- Jay
Hi Achieved Media, could you clarify if you're referring to the old Dropbox desktop application interface, which is no longer available, or just opening the app to view the preferences?
- Hannah
Hey chrismast12, if you right-click on a file and choose to "make (it) available offline" it should stay available for you to access at any time, however thanks for your feedback on this.
I will make sure to pass it along to our team.
Thank you - but I'm referring to making the entire "folder" of my Desktop available offline. I realize I can click on a single file at a time to make it offline, I want the whole Desktop, by default, to be available offline -- like it used to be.
- Jay
Hi chrismast12, are you not able to mark the entire Dropbox folder as available offline on your device?
There is no dropbox folder. It's just a finder window with Dropbox default selected (in favorites column on left side) all of my files listed in their normal finder set of folders.
