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Forum Discussion

pedalgirl's avatar
pedalgirl
Explorer | Level 4
4 years ago

Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1)

I'm not panicking, yet.   Turned on Dropbox back up.  Sync'd Downloads, Documents and Desktop to dropbox - then read more about the feature.   Decided that I did not want to use it, for reasons un...
Desktop
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago
    Hey pedalgirl, thanks for reaching out!

    Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see?

    Keep me posted!
lfin1's avatar
lfin1
New member | Level 2

i i am having same issue. Dropbox will not even launch properly so no app, no sycning, not opening long enough for me to change anything. Spoke to apple, reinstalled the entire OS again and still doesn't work. Seriously stuck.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey lfin1, thanks for commenting here. 

Do you see the Dropbox icon in your menu bar? Can you please hover over it to see the syncing status of the Dropbox application and the version you have installed?

Keep me posted!
  • pasq's avatar
    pasq
    Explorer | Level 4
    4 years ago

    I'm having a similar issue. Dropbox icon is in the Dock. When I click on it, Finder opens, but the Dropbox app does not start (therefore, only the Finder menu options are available). There are things I need from the DropBox app that Finder does not do. I don't see a way to fix. Hoping someone has seen this before?

    • MartaMG's avatar
      MartaMG
      Explorer | Level 4
      4 years ago

      Hi!

       

      I had the same problem (but using 121.4.4265 in Big Sur 11.5.1). I finded the solution in a very easy but "hidden" way. 

      In the upper bar Dopbox icon, you have to click the round icon with your name to set configuration, and then, "Preferences". In "General", just choose open the folders in the app instead of in the Finder.

       

      It worked for me!

       

       

      • pasq's avatar
        pasq
        Explorer | Level 4
        4 years ago

        Hi MartaMG,

         

        That worked for me too.

         

        Thank you!

         

        pasq

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey pasq, thanks for the nudge here!

      Do you see the small Dropbox icon in your computer's menu bar at the top of your screen?

      If not, can you reinstall the application, to see if you'll get the Dropbox menu options back?

      Let me know how it goes. 
      • pasq's avatar
        pasq
        Explorer | Level 4
        4 years ago

        Hi Hannah,

         

        Yes, I do have the Dropbox icon. I've clicked on it. If I click on the file icon, it brings up the Dropbox folders, but uses the Finder app:

         

         

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