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Forum Discussion

pedalgirl's avatar
pedalgirl
Explorer | Level 4
4 years ago

Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1)

I'm not panicking, yet.   Turned on Dropbox back up.  Sync'd Downloads, Documents and Desktop to dropbox - then read more about the feature.   Decided that I did not want to use it, for reasons un...
Desktop
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago
    Hey pedalgirl, thanks for reaching out!

    Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see?

    Keep me posted!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey pedalgirl, thanks for reaching out!

Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see?

Keep me posted!
lfin1's avatar
lfin1
New member | Level 2
4 years ago

i i am having same issue. Dropbox will not even launch properly so no app, no sycning, not opening long enough for me to change anything. Spoke to apple, reinstalled the entire OS again and still doesn't work. Seriously stuck.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey lfin1, thanks for commenting here. 

    Do you see the Dropbox icon in your menu bar? Can you please hover over it to see the syncing status of the Dropbox application and the version you have installed?

    Keep me posted!
    • pasq's avatar
      pasq
      Explorer | Level 4
      4 years ago

      I'm having a similar issue. Dropbox icon is in the Dock. When I click on it, Finder opens, but the Dropbox app does not start (therefore, only the Finder menu options are available). There are things I need from the DropBox app that Finder does not do. I don't see a way to fix. Hoping someone has seen this before?

      • MartaMG's avatar
        MartaMG
        Explorer | Level 4
        4 years ago

        Hi!

         

        I had the same problem (but using 121.4.4265 in Big Sur 11.5.1). I finded the solution in a very easy but "hidden" way. 

        In the upper bar Dopbox icon, you have to click the round icon with your name to set configuration, and then, "Preferences". In "General", just choose open the folders in the app instead of in the Finder.

         

        It worked for me!

         

         

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