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Forum Discussion
Dropbox and Files App Issues (iOS 11)
Hello I am having issues using Dropbox with the Files App. When trying to attach a file to an email I can browse and select the file but when I select the file the round 'downloading' icon a...
We know about the issue where navigating into a folder whose name contains a period causes an authentication required screen to be displayed. It will be fixed in an upcoming update. Thanks for reporting!
Neil K. wrote:
I installed iOS11 within minutes of it being released. Files definitely could access Dropbox at this point just by using TouchID. Shortly after this Dropbox made a new version of their app available. It was at this point that it stopped working and displayed the message saying to disable the passcode.You're correct: from iOS 8 up until the latest version of Dropbox for iOS 11, it had the "Doc Picker" and did support passcode/Touch ID. OneDrive still uses the older Doc Picker. You'll notice it's not as seamlessly integrated into the Files app though, for example, in the Files app you can't copy files between OneDrive and e.g. iCloud or Dropbox, but you can between iCloud and Dropbox.
There are some technical limitations relating to the passcode lock in the Files app and we're looking into solutions.
Have you tried to email Dropbox help desk?
I contacted the help desk. they asked some questions about the files. now they routed the email to "subject matter expert" who is helping. after the recent iOS update to 11.2.2 now I am able to attach files, but first I must disable the Passcode lock which i'm not happy about. I've already tried to uninstall the dropbox app. , cleared the cache, made sure the time zone is updated automatically, and siri is turned on and the issue is the same whether the files have a "period" in the name or not.
i'm fresh out of ideas. :(
i'm fresh out of ideas. :(
- I am facing the same dilemma. After more than a month, Dropbox helpdesk has yet to resolve this passcode issue. I am not sure whether they will even bother to fit it.
- i had this long discussion with the dropbox helpdesk team via email. i even sent them a video on the steps i follow to attach files. it turns out it's not their interface it's the FILES APP. (New feature on the iOS 11) that will not authenticate the dropbox passcode. that was confirmed when i read the apple release regarding the iOS FILES app. and it does state clearly that it will not work properly if dropbox has the passcode on. so i'm hoping enough people will complain to apple about this so they can put a fix in.
Except Onedrive works just fine with the password on in their app. The first time you go into Files app it asks for your Face/Touch ID or password and authenticates the files app via a Onedrive popup screen.
This IS a Dropbox flaw not Apple as clearly Microsoft made it work.
