You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Neil K.
8 years agoHelpful | Level 6
Dropbox and Files App Issues (iOS 11)
Hello I am having issues using Dropbox with the Files App. When trying to attach a file to an email I can browse and select the file but when I select the file the round 'downloading' icon a...
- 8 years ago
We know about the issue where navigating into a folder whose name contains a period causes an authentication required screen to be displayed. It will be fixed in an upcoming update. Thanks for reporting!
- 8 years ago
Neil K. wrote:You're correct: from iOS 8 up until the latest version of Dropbox for iOS 11, it had the "Doc Picker" and did support passcode/Touch ID. OneDrive still uses the older Doc Picker. You'll notice it's not as seamlessly integrated into the Files app though, for example, in the Files app you can't copy files between OneDrive and e.g. iCloud or Dropbox, but you can between iCloud and Dropbox.
There are some technical limitations relating to the passcode lock in the Files app and we're looking into solutions.
TacoSmith
8 years agoExplorer | Level 4
Neil, I'm experiencing the same issue that you mentioned in #2 on my wife's new iPad Pro with iOS 11 and Dropbox. She extracted some brushes to use in an app and stored them in a folder on Dropbox via her PC. When she tries to import them via the iPad app, it opens up the Files app. She tries to navigate to the brushes but gets an error that says "To view the items in this folder, you need to authenticate". I click the authenticate link, and a gray box pops up but then disappears. She can't proceed past this screen.
- jpharrin8 years agoExplorer | Level 4
The following is from a Dropbox document describing features currently not available.
***
Previewing "bundle" files, like Garageband, Ominoutliner, and iWork '09 documents (you may see Authentication error when trying to open these files)
***
https://help.dropbox.com/mobile/ios-files-app
TS what you describe might be the same file type issue and something to be resolved in future updates. Can your wife open the files in Dropbox using her PC?- TacoSmith8 years agoExplorer | Level 4
Thanks for the heads up regarding this jpharrin. My wife can open the files from her computer and also from her iPad Pro directly from the Dropbox app. The problem does seem to be with opening the folder through the Files app.
- Neil K.8 years agoHelpful | Level 6
Still can't navigate to folders where the name contains a full stop (.)
Other people I know are having this problem too.
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