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Forum Discussion

ale0805's avatar
ale0805
Explorer | Level 3
10 months ago

Desktop folder no longer backing up after Dropbox backup update

Good morning,
I state that 2 days ago my desktop was correctly synchronized. Yesterday after updating the dropbox backup utility, the entire desktop is no longer synchronized and a "my dropbox files" folder appeared containing two folders that were synchronized yesterday afternoon, one of which is present only inside this folder while the other also has an unsynced copy on my desktop. The other folder present in the "my dropbox files" folder is another "files on my pc" folder which connects me to all the unsynchronized folders present on my desktop. In my events yesterday it appears that about 25,000 files were deleted from the backup between 9:57 and 10:27.
I think it's a problem related to the update I did yesterday morning, but regardless of what the problem is, I would like to understand what is the best way to resynchronize my desktop again without having conflicting copies and without losing data. some advice?

desktop
Dropbox Backup
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi there, ale0805, thanks for letting us know about this. 

     

    Can you give us some more info about the update you mentioned?

     

    A couple screenshots showing the issue, would also be really helpful.

     

    Also, if you hover over the Dropbox icon in your system tray/menu bar, what's the sync status and version of the app?

     

    Let me know and we'll go from there.

    • ale0805's avatar
      ale0805
      Explorer | Level 3
      10 months ago

      The sync status is "synced" in the menu bar. As you can see in the screenshot the desktop folder should be synchronized but instead the folders were suddenly desynchronized and deleted from Dropbox following the update. Two folders that were on the desktop and are currently synchronized have ended up inside the folder marked with the blue arrow.

       

      Spoiler
       
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the additional info, ale0805.

         

        If you go to your backups page on dropbox.com, does everything appear as expected? 

         

        Do you see all your backups, or are any files missing there too?

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