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hshupe16's avatar
hshupe16
Helpful | Level 5
8 months ago

Desktop folder icons look different when compared to online folders

  Hello! See the blue folder icon above. This differs throughout our organization and online. I would think this means a shared folder but in the online version this folder shows that it's a...
Desktop
GUI
Web
Windows
  • hshupe16's avatar
    hshupe16
    8 months ago

    I was able to solve the problem. I had to open the registry editor on my computer. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

I don't see any sync icons on any folders on both his and your images. Is the Dropbox desktop application currently running and syncing as normal?

hshupe16's avatar
hshupe16
Helpful | Level 5
8 months ago

I believe so. I don't have everything from our organization on the desktop app but my box icon does not show there are syncing issues

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the info, are there any other cloud provider running on the same machine, such as Google Drive or OneDrive?

    • hshupe16's avatar
      hshupe16
      Helpful | Level 5
      8 months ago

      I do have OneDrive running alongside dropbox!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey hshupe16, sorry to jump in here!

         

        Would you mind temporarily disabling OneDrive, then closing the Dropbox app and reopening it, to see if that makes a difference?

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